Awabakal Values

communication art

Communication

This design represents communication and the underlying values of respect and integrity. The message stick represents how messages have been shared traditionally and used to maintain communication between different tribal groups. The white pathways represent mutual respect for each other’s journeys and signify the strong unbreakable relationships Awabakal have with community. The circle shape represents the unshakable principles of integrity, providing honest, reliable trustworthy services, a strong value for Awabakal.

awabakal consultation art

Consultation

This design represents consultation. People coming together to yarn, share opinions, knowledge and experiences. The central yarning circle symbolises the coming together of the people to share experience and knowledge. Surrounding this are four smaller circles, representing the importance of teamwork, where each person’s contributions are valued and everyone supports one another. The connecting tracks illustrate the collective journey of community, moving together in unity to achieve shared values.
awabakal collaboration art

Collaboration

This design incorporates a Coolamon, a traditional Aboriginal carrying vessel, symbolising unity and collaboration. With deep cultural significance, it reflects Awabakal’s core value of Collaboration as the Coolamon has long been used to safely carry essential items and support community efforts. This symbol represents the importance of people-first values, showing that collective strength arises from cooperation, care and mutual respect in working toward a common purpose. The Coolamon is surrounded by people seated together, to reinforce the importance of people working in collaboration to achieve a shared goal.

FAQ

Awabakal Ltd is primarily a health service but we also offer a range of broader community services:

Awabakal Medical Service

3 clinics located at Hamilton, Cardiff and Raymond Terrace. General health and wellbeing as well as specialist services e.g.: Podiatrist, Cardiologist, etc.

Early Learning & Education

2 preschools located at Glendale and Wickham. Children must be minimum age of 3 years.

Family Health

Pre- and post-natal pregnancy care, immunisations.

Mental Health

For all ages. We have a team made up of Psychologists, Psychiatrist, Peer Navigators, Family Wellbeing Workers.

Housing Portfolio

Dental Service

Must be an active patient of the health service and have completed 715 health check to access dental.

Aged Care Service

Social support, domestic cleaning for Elders as well as lawns and Maintenance (open to anyone in community).

We do not provide domestic violence services however would recommend touching base with the following services.

The TIS program supports Aboriginal and Torres Strait Islander communities across the Hunter, Central Coast, and Mid North Coast regions to live smoke-free, healthy lives through education, awareness, and culturally safe engagement.

The program helps normalise conversations about quitting, provides education and support, and encourages families and communities to support one another. It reinforces that every step toward a smoke-free life strengthens cultural identity.

How can I get involved or learn more?
To find out more about the program or get involved, please contact TIS@awabakal.org.

We do operate a dental service from Awabakal Medical Service, but you must be an Aboriginal active patient and have completed a 715 Health Check. Unfortunately, we only provide general dental treatment which only includes Check-ups, extractions, cleans and fillings.

For specialist treatment including Orthodontics you would have to explore the advice of an Orthodontist within the private sector, at your own expense.

If you are not a current patient of Awabakal Medical Service and wish to access dental you will need to contact Administration to enquire about becoming a patient of Medical Services.

For all dental enquiries and to check your eligibility please contact Awabakal Medical Service on 1300 174 908. Our dental clinic is only available at our Hamilton site but we do have Community clinics at Cardiff and Raymond Terrace.

No, Awabakal does not offer an online appointment system. You can obtain an appointment by phoning reception on 1300 174 908.

Awabakal has a regional medical strategy. We offer our services at 3 locations to cope with the growing demand from our community;

  • Hamilton caters for the Newcastle region
  • Cardiff caters for the Lake Macquarie region
  • Raymond Terrace caters for our Port Stephens region

Awabakal Medical Service is open Monday to Friday 8:30am – 5pm, however our hours vary across our clinics. We are closed on weekends. Check with our medical reception team for specific opening times for each site.

For your convenience Awabakal offers both male and female Doctors.

We use an appointment system and we also have some appointments that can be booked on the day. The appointments fill up quickly, so please ring early.

Please remember that emergencies may arise or some consultations may take longer than expected. If you feel that your consultation will require longer than the normal 20 minutes, please inform the receptionist so this can be accommodated.

AFTER HOURS

In case of an emergency, please call 000.

If you require medical care outside our operating hours, please go direct to or contact;

137 425 (13SICK)

Doctor to your door

02 4921 3000

John Hunter Hospital

Awabakal does not offer a service for Tracing Family history or school project assistance. The City of Newcastle library has an excellent team of staff who do offer this.

I would suggest you give the library a call and they will be more than happy to assist you. Their number is 4974 5342.

Further resources that may assist with your enquiry;

Aboriginal Affairs ask them to post you out the kits from the Family Record Unit called “Finding Your Mob” information folder. In this there is a list of resources they have:

  • Hard Copies of the open records of the Aborigines Welfare Board between 1883 – 1969
  • Photograph albums of the Aborigines Welfare Board collection in regional locations.
  • Copies of the Australian ABO Call the Voice of the Aborigines April – Sept 1938
  • Dawn and New Dawn magazines. These are also available online via AIATSIS.

There is a form in the information folder which lists the open and closed records of the Aborigines Welfare Board collection held at State Records. The main problem though is that getting access to these records requires a trip to State Records down in Sydney!

For people who are searching for family records there is also a research request form for Personal Family History Research. This information folder is definitely worth having.

If you call 9561 1932 or email them familyhistory@aboriginalaffairs.nsw.gov.au they should send you some out. I believe that they also take some resources out to regional communities so that people who can’t get to the city can view them.

Other Resources:

  • The State Library also has some great photographs which people may want to look at NSW First Nations Family History Research Guide
  • AIATSIS: online collections are fabulous
  • ANCESTRY we have this for free here and it’s a good way to access colonial secretary documents and other things
  • NSW Births, Deaths and Marriages 
  • Local Studies at Newcastle Library – have some excellent records and books.
  • State Library has a great family history unit and many Aboriginal resources
  • State Archives and Records has files such as: Minute books, correspondence files, exemption certificates (these often have a photograph with them), ward registers, photographs, reserve records. To access these records though the person must apply to view them via the Department of Aboriginal Affairs. That’s why the Finding your mob folder is great to have because it lists the records at State Archives (I’ve attached the State Records register of these resources)


Then there are records kept at the National Archives: Bringing Them Home Index and others.

Awabakal offers a comprehensive Aged Care program for Commonwealth Home Support Program (CHSP) and Support at Home (SAH). Some of the types of services we offer are;

  • Domestic assistance
  • Social support
  • Home Maintenance
  • Personal Care
  • Transport

For more information on Awabakal’s Aged Care services, please call 1300 174 908 (option 4) or visit: Aged care

To arrange an assessment, please phone 1800 200 422 and nominate Awabakal as your preferred Provider and a referral will be sent to us to consider.

Awabakal provide Playgroup and Preschool services for our Community.

For more information on these services please visit: Playgroup, Preschool. 

Application Forms:

Below are the details that you could contact in relation to performing a Welcome to Country for your occasion;

0447 762 777

Aunty Sandra Griffen

0432 244 648

Cheryl Suey Smith / Ray Smith

(02) 4033 8800

Worimi Local Aboriginal Land Council / Port Stephens

(02) 4015 7000

Mindaribba Local Aboriginal Land Council / Maitland

(02) 4950 4806

Biraban Local Aboriginal Land Council / West Lake Macquarie

(02) 4071 4800

Bahtabah Local Aboriginal Land Council / East Lake Macquarie

(02) 4965 4532

Awabakal Local Aboriginal Land Council / Newcastle

You will need to discuss availability and payment details directly with them as there is usually a fee for this service.

We welcome any feedback that will help us improve our service.

We have a dedicated Awabakal Feedback email; admin@awabakal.org

Or, any medical related complaints should be addressed in writing to:

Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012

Or call 02 9219 7444

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